Soda Futura creation is hand-made after ordering. Please allow between 5 days to two weeks on top of shipping for your custom piece of jewelry to arrive. Most orders are ready to ship within 4-5 days of ordering, but some require additional time in production. We will inform you about that via e-mail.
We don't offer direct exchanges through the site. If you'd like to exchange a product, we will refund you the cost and you will have to place a new order online through our website.