Return + refund policies
Soda Futura provides the most positive shopping experience for all of our shoppers. If, for any reason, you are unsatisfied with your purchase, please contact firstname.lastname@example.org to request a return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Discounted or customized items are final sale and not eligible for return.
Full priced items in original condition are returnable for refund or exchange within 30 days of receipt.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using an insured courier such as UPS, Lietuvos paštas, Omniva.
Soda Futura is not responsible for items damaged or lost in transit. However, we are always able to give you a tracking number in order to see where your item is.
To return your product, you should mail your product to:
IĮ „Ateities juvelyrika“
Vytenio 50-431, Vilnius
If you are dissatisfied with your purchase for any reason, full priced items in original condition are returnable for refund or exchange within 30 days of receipt. Please send us a message for any inquiries regarding returns.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error are not eligible for return.
Shipping + exchange policies
Soda Futura creation is hand-made after ordering. Please allow between 3 days to a week on top of shipping for your custom piece of jewelry to arrive. Most orders are ready to ship within 2-3 days of ordering, but some require additional time in production. We will inform you about that via e-mail.
We don't offer direct exchanges through the site. If you'd like to exchange a product, we will refund you the cost and you will have to place a new order online through our website.
IĮ „Ateities juvelyrika“
Papartynės g. 9, Traupis,
This adress is not the shipping address!
Soda Futura pieces are made in silver and it is important to us that any jewelry purchased through sodafutura.com maintains it's high quality throughout the years.
We recommend cleaning as often as needed using a polishing cloth or a soft cotton cloth on any metal parts to reduce tarnish. Please keep in mind, due to personal pH levels of peoples' skin and the frequency of wear, some jewelry may tarnish more quickly for some. Since exposure to air can also oxidize jewelry, we recommend storing jewelry in an air tight pouch, rather than keeping it exposed to air.
Please try to avoid over-exposing the jewelry to water and sunlight. We recommend removing your jewelry before showering, swimming, etc.
Please note Soda Futura will not be held responsible for any damages that may occur by forgoing the above recommendations.